CONTENTMENT GUARANTEE FOR 14 DAYS
*The GUARANTEE only apply to replace any furniture item on your order if there is craftsmanship flaws. Such as (wrong size/color/material that isn’t the same as the advertising photo).
*The GUARANTEE does not apply to damage caused by the courier, such as (broken/damaged/scratched) because it is at the risk of the customer, and we are only assisting you in transporting the goods. If you’re in the same state, it’s a priority to pick you up.
*The GUARANTEE does not apply to damage caused by the customer such as misplaced, drop till parts broken or any other unexpected damage.
*THE GUARANTEE does not apply to orders delivered to East malaysia & Singapore
*THE GUARANTEE does not apply to orders purchased and stocked in Our warehouse for more than 3 months from the purchase date.
DELIVERY & PACKAGING
*The delivery cost as what wrote once you checkout
*Offering FREE Delivery to Semenanjung Malaysia with purchase Rm500 and above in one receipt
*Offering FREE Delivery eligible until Lobby / Grounf Floor only for (Apartment/Condominum)
*Offering FREE Delivery doesn't include any installations
*Delivery timeline is 3-5 workings day start the day we sent out (normally on Tuesday, Wednesday, Thursday, Friday)
*For all in this store is ready stock, and all order will be process within 3 Working days until our courier pickup your order
*Tracking number will be sent via Email or WhatsApp once your item picked by courier
*We secure the packaging with instruction note & fragile tape, it is complete with 2 o 3 layer of box paper and wrapping film.
PREORDER , CUSTOM MADE & HOME DECOR ACCESSORIES
Note: PREORDER item(s) are not eligible for exchange & refund and returns.
Note: PREORDER item(s) ETA will be set on Home Header once PREORDER per batch is open.
Note: CUSTOM MADE item(s) are not eligible for exchange & refund and returns.
Note : Purchases for CUSTOM MADE item(s) can only be cancelled within 3 days of the purchase/deposit date. The item(s) are then non-cancelable and non-refundable.
Note : Please ensure your CUSTOM MADE order item have an exact measurement that meets your need before placing order. And also be noted , the differences of the measurement between references photo item & the CUSTOM MADE item you order will affect the final shape & form / outcome product.
For eg: References photo have 6 legs of sofa , you wanna make it 4 legs. / References photo 200cm length, but you want to custom 160cm length. This will affected the final outcome product form / stability.
Note: HOME DECOR & ACCESORIES are not eligible for exchange & refund and returns.
EXCHANGES FOR FREE
You may replace any furniture item in on your order if there is craftsmanship flaws. Such as (wrong size/color/material that isn’t the same as the advertising photo).
The item(s) must be in unused/as-new condition with the original packaging for all exchanges. You will be charged a 10% repackaging fee of what you paid for the product if you do not have the original packaging.
The item(s) you’re exchanging must be equal to or more than the value of your original item. If the replacement item is more expensive, we will charged the difference while we make arrangement for the exchange.
Our team will work with you to schedule a time for our transportation to pick up your exchange.
Our team will inspect the exchange item after it is returned to our warehouse. We will charge a damage fee just incase there is another damage done (not the craftsmanship flaws) but its happen on customer sides
Please visit https://www.boomingplus.com/about/policy for our Return Policy in details
For more information, please contact our delivery team or send an email to support@booming.my
SALE , PROMOTION & DISCOUNT
1. General
1.1 These Promotions Terms and Conditions are supplemented by our Terms and Conditions of Website Use and our Privacy Policy and our Terms for Business Customers (if you are a Business Customer) and our Terms for Personal Customers (if you are a Personal Customer) and they are binding upon you.
1.2 From time to time on www.boomingplus.com (the “Website”) we run promotions, discount SALE , the product on promotion is not eligible for refund and cancellation.
1.3 Only one promotion can be used per order. A promotion may not be used in combination with other promotions or used to collect reward points except where specified.
1.4 Promotional items that you purchase (either free of charge or at a proportional rate) do not qualify nor count towards your basket value in order to redeem further free promotional items. We reserve the right to cancel any order(s) which we deem to have attempted to purchase promotional items in order to increase basket size to qualify for further promotions. From time to time certain products may be excluded from current promotions and any such exclusion will be notified to you through a notice on the Website.
1.5 Excluded products will not count towards any qualifying conditions for offers and will not benefit from any promotional discount.
1.6 All promotions are subject to availability and while stocks last. We reserve the right to end a promotion at any time.
1.7 We shall not be liable for any financial loss arising out of the refusal, cancellation or withdrawal of any promotion or any failure or inability of a customer to take advantage of a promotion for any reason.
2. Vouchers
2.1 From time to time we may send you by email or post web-coupons. These are codes which you may input on our website to qualify for certain promotions. Web coupons are subject to these Terms and Conditions and any terms and conditions notified to you at the time of issuance of the web-coupon.
2.2 A web-coupon is redeemed by entering its code at the appropriate point in the purchase process on the Website.
2.3 We reserve the right to withdraw or cancel a web-coupon for any reason at any time.
2.4 Web-coupons cannot be exchanged for cash.
2.5 Unless expressly stated at the time of issue, each web-coupon will be valid for use by the recipient of the web-coupon and by such recipient only once and may not be used in conjunction with any other promotion.
2.6 In accordance with guidelines from HM Revenue and Customs, a web-coupon is treated as cash, therefore VAT is due on the full value of an order and you will be required to pay VAT on the full value of the order, unless otherwise stated in any terms accompanying the web coupon.
2.7 Web-coupons may only be used at the Website.
2.8 From time to time certain products may be excluded from web-coupon offers and any such exclusion will be notified to you along with the web-coupon or through the Website.
2.9 Web-coupons may be limited to redemption in respect of certain products or certain products may be excluded from the ambit of use of the web-coupon, in which case notice will be given to you at the time of issue of the web-coupon.
2.10 Excluded goods and services will not count towards any qualifying conditions for offers and will not benefit from any promotional discount.
2.11 No web-coupon may be copied, reproduced, distributed, or published directly or indirectly in any form or by any means for use by an entity other than the original recipient, without our prior written permission.
2.12 Web-coupons distributed or circulated, for example on an Internet message board or on a “bargains” website, are not valid for use and may be refused or cancelled.
2.13 When you use an web-coupon you warrant to us that you are the duly authorised recipient of the web-coupon and that you are using it in good faith.
2.14 If you redeem, attempt to redeem or encourage the redemption of web-coupons to obtain discounts to which you or a third party are not entitled you may be committing a civil or criminal offence.
2.15 If we reasonably believe that any web-coupon is being used unlawfully or illegally we may reject or cancel any web-coupon and you agree that you will have no claim against us in respect of any rejection or cancellation. We reserve the right to take any further action it deems appropriate in such instances.
2.16 If we refuse a web-coupon submitted as part of an order, for any reason, we will inform you before the order is dispatched to advise of the correct cost of the order and give you the opportunity to cancel the order.
3. Discounts
3.1 Where an online offer states that a discount is given on a purchase up to a stated percentage, the discount given will only be applicable to qualifying products and the percentage of discount given will vary between qualifying products.
3.2 Supplementary charges such as delivery or postage & packing shall not be discounted unless specifically stated in the promotion description.
3.3 Refunds for goods purchased under a promotional offer will be based on the terms of the promotional price. Your statutory rights are not affected.
3.4 The product on promotion neither a sale promotion is not eligible for refund and cancellation. Please be noted All lowest discount given normally based on the season of product and end condition of the product
